<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<html><!-- InstanceBegin template="/Templates/helpdesk_base_template.dwt" codeOutsideHTMLIsLocked="false" -->
<head>
<!-- InstanceBeginEditable name="doctitle" -->
<title>AITS Helpdesk: Helpdesk</title>
<!-- InstanceEndEditable -->
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1">
<meta http-equiv="Description" content="AITS, Montreal, Canada">
<meta name="keywords" content="AITS, Academic Information Technology Services, Concordia university, Canada, Montreal, ">
<link href="http://www.encs.concordia.ca/Assets/stylesheets/encs.css" rel="stylesheet" type="text/css">
<link href="http://www.encs.concordia.ca/helpdesk/helpdesk.css" rel="stylesheet" type="text/css">
<script language="JavaScript" type="text/JavaScript">
<!--

function MM_findObj(n, d) { //v4.01
  var p,i,x;  if(!d) d=document; if((p=n.indexOf("?"))>0&&parent.frames.length) {
    d=parent.frames[n.substring(p+1)].document; n=n.substring(0,p);}
  if(!(x=d[n])&&d.all) x=d.all[n]; for (i=0;!x&&i<d.forms.length;i++) x=d.forms[i][n];
  for(i=0;!x&&d.layers&&i<d.layers.length;i++) x=MM_findObj(n,d.layers[i].document);
  if(!x && d.getElementById) x=d.getElementById(n); return x;
}

function MM_reloadPage(init) {  //reloads the window if Nav4 resized
  if (init==true) with (navigator) {if ((appName=="Netscape")&&(parseInt(appVersion)==4)) {
    document.MM_pgW=innerWidth; document.MM_pgH=innerHeight; onresize=MM_reloadPage; }}
  else if (innerWidth!=document.MM_pgW || innerHeight!=document.MM_pgH) location.reload();
}
MM_reloadPage(true);

function MM_swapImgRestore() { //v3.0
  var i,x,a=document.MM_sr; for(i=0;a&&i<a.length&&(x=a[i])&&x.oSrc;i++) x.src=x.oSrc;
}

function MM_swapImage() { //v3.0
  var i,j=0,x,a=MM_swapImage.arguments; document.MM_sr=new Array; for(i=0;i<(a.length-2);i+=3)
   if ((x=MM_findObj(a[i]))!=null){document.MM_sr[j++]=x; if(!x.oSrc) x.oSrc=x.src; x.src=a[i+2];}
}
//-->
</script>
<!-- InstanceBeginEditable name="head" --><!-- InstanceEndEditable -->
</head>
<body leftmargin="0" topmargin="0" marginwidth="0" marginheight="0" >
<center>
  <table width="100%" border="0" cellpadding="0" cellspacing="0">
    <tr>
      <td height="21" align="center" bgcolor="#bdb76b"><table cellpadding="0" cellspacing="0" border="0">
          <tr bordercolor="#999999">
            <td width="114"><a href="../index.htm" onmouseover="MM_swapImage('Image1','','/Assets/images/home2.gif',1)" onmouseout="MM_swapImgRestore()"><img src="http://www.encs.concordia.ca/Assets/images/home1.gif" alt="ENCS Home" name="Image1" width="114" height="21" border="0" id="Image1"></a></td>
            <td width="114"><a href="../Administration/administration.htm" onmouseover="MM_swapImage('Image9','','/Assets/images/Adminstration2.gif',1)" onmouseout="MM_swapImgRestore()"><img src="http://www.encs.concordia.ca/Assets/images/Adminstration1.gif" alt="Administration" name="Image9" width="114" height="21" border="0" id="Image9"></a></td>
            <td width="114"><a href="../Alumni" onmouseover="MM_swapImage('Image10','','/Assets/images/Alumni2.gif',1)" onmouseout="MM_swapImgRestore()"><img src="http://www.encs.concordia.ca/Assets/images/Alumni1.gif" alt="Alumni" name="Image10" width="114" height="21" border="0" id="Image10"></a></td>
            <td width="114"><a href="../Faculty/Departments.htm" onmouseover="MM_swapImage('Image12','','/Assets/images/Departments2.gif',1)" onmouseout="MM_swapImgRestore()"><img src="http://www.encs.concordia.ca/Assets/images/Departments1.gif" alt="Departments" name="Image12" width="114" height="21" border="0" id="Image12"></a></td>
            <td width="114"><a href="../Research/Research_Unit.htm" onmouseover="MM_swapImage('Image11','','/Assets/images/research2.gif',1)" onmouseout="MM_swapImgRestore()"><img src="http://www.encs.concordia.ca/Assets/images/research1.gif" alt="Research" name="Image11" width="114" height="21" border="0" id="Image11"></a></td>
            <td width="114"><a href="../News" onmouseover="MM_swapImage('Image13','','/Assets/images/news2.gif',1)" onmouseout="MM_swapImgRestore()"><img src="http://www.encs.concordia.ca/Assets/images/news1.gif" alt="News & Events" name="Image13" width="114" height="21" border="0" id="Image13"></a></td>
            <td width="114"><a href="../About_ENCS/Jobs.htm" onmouseover="MM_swapImage('Image2','','/Assets/images/jobs2.gif',1)" onmouseout="MM_swapImgRestore()"><img src="http://www.encs.concordia.ca/Assets/images/jobs1.gif" alt="Jobs" name="Image2" border="0" id="Image2"></a></td>
          </tr>
        </table></td>
    </tr>
  </table>
  <table width="100%" border="0" cellpadding="0" cellspacing="0">
    <TR>
      <TD vAlign=top width="100%" bgColor=#bdb76b><DIV align=center>
          <TABLE cellSpacing=0 cellPadding=0 width="100%" align=center border=0>
            <TR>
              <TD vAlign=top bgColor=#FFFFCC><TABLE cellSpacing=0 cellPadding=0 width="100%" border=0>
                  <TR>
                    <TD bgColor=#666666 colSpan=4 height=1><img src="http://www.encs.concordia.ca/Assets/images/dot.gif" height="1"></TD>
                  </TR>
                  <TR>
                    <TD vAlign=top width=240 bgColor=#FFFFCC ><TABLE cellSpacing=0 cellPadding=0 width=120 border=0>
                        <TR>
                          <TD vAlign=top width=200 bgColor=#FFFFCC><img src="http://www.encs.concordia.ca/Assets/images/ENCS-logo07.gif" border="0" usemap="#Map"> 
                        </TR>
                        <tr>
                          <td height="50"><div align="center">
                              <form method="post" action="http://www.encs.concordia.ca/cgi-bin/htsearch">
                                <font size="1"><strong><font color="#666666">Search Helpdesk:</font></strong></font> <font size="1">
                                <input size="12" name="words" value="" type="text">
                                <input name="restrict" value="www.encs.concordia.ca/helpdesk/" type="hidden">
                                <input value="Go" type="submit">
                                </font> <br>
                                <a href="search.html" style="font-size: xx-small">Advanced</a>
                              </form>
                            </div></td>
                        </tr>
                        <TR>
                          <TD vAlign=top width=200 bgColor=#FFFFCC><UL type=circle >
                              <BR>
                              <LI><a href="../aits">AITS Home</A></LI>
                              <LI><a href="../Faculty/directory/FA/index.html_AITS">AITS Staff Directory</a></LI>
                              <LI><a href="../encsit/public/top/archive">Announcement Archive</a></LI>
                              <LI><a href="../encsit/public/top/sitemap.html">Site Map</a></LI>
                            </UL>
                            <TABLE cellSpacing=0 cellPadding=0 width=240 align=center border=0>
                              <TR>
                                <TD width=100% height=1 bgcolor="#999999"></TD>
                              </TR>
                              <TR>
                                <TD width=100% height=1 bgcolor="#999999"></TD>
                              </TR>
                              <TR>
                                <TD noWrap width=100% bgColor=#AEB96F height=23><DIV align=center><FONT color="#000000" 
                              size=2 face=Verdana,Arial><B>Quick links</B></FONT></DIV></TD>
                              </TR>
                              <TR>
                                <TD height="1" bgcolor="#999999"></TD>
                              </TR>
                              <TR>
                                <TD><!-- ##QUICKLINKS## START -->
                                  <ul>
                                    <br>
                                    <li> <a href="https://fis.encs.concordia.ca/helpdesk-cgi/doorcode.cgi">Lab door codes</a> </li>
                                    <li> <a href="https://fis.encs.concordia.ca/helpdesk-cgi/ch-own-pwd.cgi">Change password</a> </li>
                                    <li> <a href="https://fis.encs.concordia.ca/helpdesk-cgi/quota.cgi">Quota Check </a></li>
                                    <li> <a href="https://mail.encs.concordia.ca/">Webmail </a></li>
                                    <li> <a href="https://fis.encs.concordia.ca/eas">Electronic Assignment Submission</a></li>
                                    <li> <a href="https://fis.encs.concordia.ca/fexch/fexch-description.cgi">File Exchange</a> </li>
                                    <li><a href="../aits/public/desktop/USER_Managed_Desktop/Windows/HowTo/Install_Sophos_Antivirus/Install_Sophos_Antivirus.html">Sophos Anti-Virus</a></li>
                                    <li><a href="access/lab_operation_hours.html">Lab Operation Hours</a></li>
                                    <li><a href="../aits/public/top/courseSupport.html">Course Support</a></li>
                                    <li><a href="../aits/software/index.html">Available Softwares </a></li>
                                    <br>
                                  </ul>
                                  <!-- ##QUICKLINKS## END -->
                                </TD>
                              </TR>
                              <TR>
                                <TD width=100% height=1 bgcolor="#999999"></TD>
                              </TR>
                              <TR>
                                <TD noWrap width=100% bgColor=#AEB96F height=23><DIV align=center><FONT color="#000000" 
                              size=1 face=Verdana,Arial><B>Contact the Helpdesk</B></FONT></DIV></TD>
                              </TR>
                              <TR>
                                <TD width="100%" height="1" bgcolor="#999999"></TD>
                              </TR>
                              <TR>
                                <TD width="100%"><table width="220" border="0" align="center">
                                    <tr>
                                      <td><div align="center"> <br>
                                          <strong>Faculty</strong><br>
										  
										  Room: EV 7-182<br>
                                          Phone: 5713<br>
                                                                                   <a href="mailto:facultyhelp@encs.concordia.ca">facultyhelp@encs.concordia.ca</a><br>
                                          <br>
                                          <strong>Student</strong><br>
										  
										  Room: H - 960<br>
                                          Phone: 4181<br>
                                          <a href="mailto:helpdesk@encs.concordia.ca">helpdesk@encs.concordia.ca</a> </div></td>
                                    </tr>
                                  </table></TD>
                              </TR>
                            </TABLE></TD>
                        </TR>
                      </TABLE></TD>
                    <TD vAlign=top width=1 bgColor=#999999 height="100%"><img src="http://www.encs.concordia.ca/Assets/images/dot.gif" width="1"></TD>
                    <TD vAlign=top height="100%"><TABLE width="100%" height="100%" border=0 cellPadding=0 cellSpacing=0 bgcolor="#FFFFCC">
                        <TR>
                          <TD vAlign=top colspan=2><div align="center"><img src="http://www.encs.concordia.ca/encsit/public/top/Assets/images/AITS-header.jpg"></div>
                            <a href="../helpdesk" style="text-decoration: none">
                            <div style="color: #aeb96f; text-align: center; font-size: 200%; font-weight: 700;">HELPDESK</div>
                            </a> </TD>
                        </TR>
                        <TR>
                          <td height="100%"></TD>
                          <TD class=body  align="left" vAlign=top><TABLE cellSpacing=1 cellPadding=0 width="100%" border=0>
                              <TR>
                                <TD class=content vAlign=top><font size="2"> </font>
                                  <div align="center"> </div>
                                  <!-- add align=center change width from 100% to 90% -->
                                  <TABLE cellSpacing=2 cellPadding=3 width="90%" align=center border=0>
                                    <TR>
                                      <TD class=body vAlign=top width=114></TD>
                                      <TD class=body></TD>
                                    </TR>
                                    <TR>
                                      <TD colspan="2" vAlign=top class=body><div align="justify"><!-- InstanceBeginEditable name="Insert content of the page here" --> 
                                          <h2>Locations &amp; Hours</h2>
                                          <p>AITS  HelpDesk has a presence in both the EV and Hall Buildings.</p>
                                          <!-- The div below is necessary in order for Internet Explorer to center the table --> 
                                          <div style="text-align: center;"> 
                                            <table width="200" style="width: 900px; margin-left: auto; margin-right: auto; text-align: center;"> 
                                              <tbody> 
                                                <tr>
                                                  <th width="54"><div align="center">Support</div></th> 
                                                  <th width="9"><div align="center"></div></th>
                                                  <th width="44"><div align="center">Room</div></th> 
                                                  <th width="9"><div align="center"></div></th>
                                                  <th width="87"><div align="center">Hours</div></th> 
                                                  <th width="9"><div align="center"></div></th>
                                                  <th width="41"><div align="center">Phone</div></th>
                                                  <th width="9"><div align="center"></div></th>
                                                  <th width="150"><div align="center">E-mail</div></th> 
                                                </tr> 
                                                <tr> 
                                                  <td colspan="9" style="border-style: none; background-color: rgb(101, 97, 46); height: 1%; font-size: 2px;">&nbsp;</td> 
                                                </tr> 
                                                <tr>
                                                  <td><div align="center">Faculty</div></td> 
                                                  <td><div align="center"></div></td>
                                                  <td><div align="center">EV007-182</div></td> 
                                                  <td><div align="center"></div></td>
                                                  <td> <div align="center">Mon - Fri<br> 
                                                    9 AM - 5 PM</div></td> 
                                                  <td><div align="center"></div></td>
                                                  <td><div align="center">ext: 5713</div></td>
                                                  <td><div align="center"></div></td>
                                                  <td><div align="center">facultyhelp@encs.concordia.ca</div></td> 
                                                </tr> 
                                                <tr> 
                                                  <td colspan="9" style="border-style: none; background-color: rgb(101, 97, 46); height: 1%; font-size: 2px;">&nbsp;</td> 
                                                </tr> 
                                                <tr>
                                                  <td><div align="center">Student</div></td> 
                                                  <td><div align="center"></div></td>
                                                  <td><div align="center">H-960</div></td> 
                                                  <td><div align="center"></div></td>
                                                  <td> <div align="center">Mon - Fri 9 AM - 11 PM<br> 
                                                    Sat - Sun 9 AM - 7 PM </div></td> 
                                                  <td><div align="center"></div></td>
                                                  <td><div align="center">ext: 4181</div></td>
                                                  <td><div align="center"></div></td>
                                                  <td><div align="center">helpdesk@encs.concordia.ca</div></td> 
                                                </tr>
											  <td colspan="9" style="border-style: none; background-color: rgb(101, 97, 46); height: 1%; font-size: 2px;">&nbsp; </td> 
                                              </tbody> 
                                            </table> 
                                          </div> 
                                          <h2>Who We Are</h2> 
                                          <p> The first line support staff are part-time and full-time employees dedicated to supporting the services offered to students, faculty and staff of the Faculty of Engineering and Computer Science. AITS  HelpDesk has a presence in both the EV and Hall Buildings.</p> 
                                          <p> The full-time staff include: </p> 
                                          <ul> 
                                            <li>Steven Shi (Manager) </li> 
                                            <li>William Wong</li> 
                                            <li>Claude-Marie Lafforgue </li>
					<li>Sheikh Muhammad Saeed</li> 
					<li>Kamaljit Singh</li> 
                                          </ul> 
                                          <p> <a href="http://www.encs.concordia.ca/helpdesk/staff/aboutus.html">View pictures</a> of the part-time and full-time staff.</p>
                                          <p><img src="http://www.encs.concordia.ca/helpdesk/staff/images/who_we_are.jpg" width="611" height="284">&nbsp;</p>
                                          <!-- InstanceEndEditable --> </div></TD>
                                    </TR>
                                  </TABLE>
                                  <BR>
                                </TD>
                                <TD class=content vAlign=top>&nbsp;</TD>
                              </TR>
                            </TABLE></TD>
                        </TR>
                      </TABLE></TD>
                  </TR>
                </TABLE></TD>
            </TR>
          </TABLE>
          <font color="#FFFFFF" size="1"><strong> If you have any comments about the website please</strong> </font><font size="1"><a href="helpdesk.html"><strong>Contact</strong></a></font><font color="#FFFFFF" size="1"> <strong>us</strong></font></DIV></TD>
    </TR>
  </TABLE>
  <div align="right"> <br>
    Copyright &copy; 2005 Faculty of Engineering &amp; Computer Science</div>
  <!--- submenu --->
</center>
<map name="Map">
  <area shape="rect" coords="5,15,235,63" href="../index.html">
  <area shape="rect" coords="43,67,235,115" href="http://www.concordia.ca/">
</map>
</body>
<!-- InstanceEnd --></html>
